Bayan Advisers
Auto / Fleet Management
   - After sales service enhancement
  • Develop work processes (Greeting customers, vehicle reception, repair process, Follow up, quality assurance, delivery and after delivery, problem vehicles and repeat job (comeback))
  • Define Policies & procedures across the after sales service culture
  • Build and implement impartial control and performance management
  • Ensure smooth workflow
  • Implement on-job training
  • Build an effective Fix it First Visit (FFV)
  • Develop warranty procedures
  • Structure an efficient pre-delivery inspection
  • Implement a customer satisfaction program (CSI)
  • Develop parts stock management
 
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